Welcome to Vena Clinic. By accessing our website or using our services, you agree to comply with the following terms and conditions. Please read these terms carefully before engaging with us. These Terms and Conditions are governed by Australian law, including the Australian Consumer Law and other applicable legislation.

 

1. Services Provided

 

Vena Clinic offers a variety of non-surgical cosmetic procedures, including but not limited to facials, skin treatments, injectable treatments, and other medical aesthetics services. All treatments are provided by qualified professionals.

 

2. Eligibility

 

To book an appointment with Vena Clinic, you must be over the age of 18. By using our services, you represent and warrant that you are of legal age and have the authority to enter into these terms and conditions.

 

3. Bookings and Cancellations

 

- Bookings: Appointments can be made through our website, by phone, through our customer service staff or in person at our clinic.

- Cancellations and Rescheduling: We require at least 12 hours' notice for any cancellations or rescheduling. Cancellations made within 12 hours may result in forfeit of the deposit. 

- No-Shows: If you do not attend your appointment and fail to inform us in advance, you may be charged a full treatment fee.

 

4. Payment Terms

 

All treatments must be paid for at the time of service unless otherwise agreed upon. Payment can be made by credit card, debit card, or other accepted methods. Prices are subject to change, and we will inform you in advance of any significant price adjustments.

 

5. Medical Disclaimer

 

While we strive to achieve the best possible outcomes for our clients, results may vary. The success of any treatment is dependent on various factors, including skin type, age, and health status. Our medical staff will assess your suitability for treatments during your consultation and inform you of any risks or side effects.

 

By proceeding with any treatments at Vena Clinic, you acknowledge that you understand the potential risks and agree to follow post-treatment care instructions. We recommend that you disclose any medical conditions or concerns prior to receiving treatment.

 

6. Privacy and Confidentiality

 

We respect your privacy. Any personal information you provide will be kept confidential and handled in accordance with our Privacy Policy, which complies with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

 

7. Client Responsibility

 

You are responsible for providing accurate and complete information regarding your medical history, allergies, and current medications to ensure your safety during treatments. Failure to disclose relevant information may impact your treatment and results.

 

8. Liability

 

While we take all reasonable care to provide safe and effective treatments, Vena Clinic shall not be liable for any adverse reactions, side effects, or dissatisfaction resulting from treatments. You are encouraged to follow all aftercare instructions to minimize any potential risks. Our liability is limited to the extent permitted by law, and we will not be held responsible for any indirect or consequential damages arising from the use of our services.

 

9. Indemnity

 

You agree to indemnify and hold harmless Vena Clinic, its staff, and affiliates from any claims, losses, or damages arising from your use of our services, including any legal fees or costs incurred as a result of such claims.

 

10. Intellectual Property

 

All content on our website, including text, images, logos, and trademarks, is the property of Vena Clinic and is protected by copyright and intellectual property laws. You may not use, copy, or reproduce any of the materials from our site without prior written consent.

 

11. Amendments

 

Vena Clinic reserves the right to update, modify, or amend these Terms and Conditions at any time. Any changes will be posted on our website, and the updated version will take effect immediately upon posting.

 

12. Dispute Resolution

 

In the event of a dispute, we encourage you to contact us directly to resolve the matter amicably. If we are unable to resolve the issue through direct communication, we may refer the matter to an appropriate mediation or dispute resolution service in accordance with Australian law.

 

13. Governing Law

 

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Australia. Any disputes shall be resolved within the jurisdiction of Australian courts.

 

14. Contact Us

 

If you have any questions about these Terms and Conditions, please contact us at:

 

Vena Clinic 

Email: tina@vena.net.au

 

 

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By using our services or visiting our website, you agree to these Terms and Conditions. Please ensure you understand them fully before proceeding.